Dear Aynur Bayazitov,

Thank you for your prompt response. We apologize for the inconvenience caused and we are glad to assist you.

Certainly, we understand how frustrating must have been unable to receive the rental vehicle. Our records indicate that we have processed your full refund to your Visa card on file. However, the time frame is up to 5 business days in order to see it reflected in to your account.

We sincerely apologize we did not meet your expectations and we do not take your comments lightly.

Thank you for choosing Avis and hope you have a great day.

Sincerely,

Karina
Representative | Email Customer Service
Avis Rent A Car System, LLC

Вот же, выдан refund. Это ваше де сообщение

Dear Aynur Bayazitov,

Thank you for your prompt response. We apologize for the inconvenience caused and we are glad to assist you.

Certainly, we understand how frustrating must have been unable to receive the rental vehicle. Our records indicate that we have processed your full refund to your Visa card on file. However, the time frame is up to 5 business days in order to see it reflected in to your account.

We sincerely apologize we did not meet your expectations and we do not take your comments lightly.

Thank you for choosing Avis and hope you have a great day.

Sincerely,

Karina
Representative | Email Customer Service
Avis Rent A Car System, LLC

ну да, 5 рабочих дней, вообще по божески

после этого они написали что извини жди 5 дней, потом 7-10 дней

есть смысл написать в банк, скорее всего деньги не списаны а висят в замороженных